Lapasar Legal Policy
Delivery Policy
Privacy And Data Policy
Return and Refund Policy
Customer Loyalty Points Terms & Conditions
Privacy And Data Policy
1.Introduction
1.1
LAPASAR SDN. BHD. (Company Registration No. 201601027289) (1198228-D)) (“Lapasar / We / Us”) is committed to ensure that your personal information is protected and will take appropriate measures to safeguard your personal information.
1.2
This personal data protection notice (“Notice”) is formulated pursuant to the Personal Data Protection Act 2010 (Act 709) (“PDPA”) and sets out how we collect, process, use and protect the personal information you provide us whilst using our platform and/or services.
1.3
Our online platforms (hereinafter collectively referred as “Platforms”) including:
- Lapasar Logistics Mobile Application
1.4
In the event of any inconsistencies with the interpretation of this Notice, either in English or the Malay language, the English version shall prevail.
2.Collection Of Personal Information
2.1
We do not at all material times collect any of your personal information unless it is provided voluntarily by you when you register with us at any point of time as a user on our Platforms and/or as our Customer.
2.2
The personal information that we have access to may include, but is not limited to the following:
- Company name
- Company registration number
- Name and IC number
- Email Address
- Delivery Address
- Telephone Number
- Mobile Number
- Live location and/or coordinate based on real time
(hereinafter referred to collectively as “Personal Data”)
3.Collection Of Computer Data
3.1
For every visit you make to our Platforms, your information is automatically recorded and retrieved from your web browser by our Company’s servers.
3.2
We or our authorised service providers utilize cookies to gather information related to your use of our services or platform via your computer and/or mobile device.
3.3
Information includes how and when you utilise or visit our platform, items you have selected for purchase, and your viewed web pages. This information is collected to track your browsing and shopping activities within our Platforms.
3.4
The information stored as stated in clause 3.1 above is used by us to improve yourweb browsing experience on our Platforms and the data may include but is not limited to:
- Your device's IP address
- Web Browser type
- Web Pages visited
- Pages within Lapasar’s website
- Time spent on the Platforms
- Log in identity
4.Use & Disclosure Of Personal Data
4.1
The Personal Data obtained from you will be disclosed and utilized mainly for Lapasar’s business which may include the following:
- Processing of orders
- Delivery arrangements for purchased products
- Resolving complaint or issue pertaining to deliveries
- Direct Marketing
- Notify you on any updates relevant to you
- Monitoring real time delivery status
4.2
We may share your Personal Data with any of our subsidiaries and affiliated companies and/or when disclosure is necessary or appropriate to any third party for our business purposes.
4.3
We may, from time to time, send you information about our products, services and/or events which may be of the best interest to you.
4.4
We may also provide your Personal Data to our marketing service providers for marketing purposes and/or to carry out market research and analysis with any third party.
4.5
We may also share your Personal Data with our suppliers for operational purposes and any facilitating services.
5.Security
5.1
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Platforms in compliance with the PDPA.
5.2
All transactions via our online platforms will be performed via secure payment systems.
5.3
Nevertheless, you are also required to ensure the security of your password by not disclosing it to another party in order to reduce the risk of data breaches.
6.Retention Of Personal Data
6.1
In accordance with the retention principle, we will keep your Personal Data at a maximum of 7 years unless required by law to retain it longer, and it will be destroyed or permanently deleted thereafter.
6.2
Destruction of Personal Data by us is irreversible.
7.Access & Correction To Personal Data
7.1
You may at any time request for access, update, correct or delete your personal information where it is inaccurate, incomplete, misleading or not up to date by submitting an email to us at customer.care@lapasar.com.
7.2
Assistance with data correction will be provided to you within twenty-one (21) days after the date of receipt of your request and no fees will be imposed for the request.
8.Failing To Supply Personal Data
8.1
Where indicated, you are obligated to provide your Personal Data for us to process your application for the use of any of our platforms and/or to process your orders failing which you will not be able to use our platforms and/or purchase from us.
9.Enquiries
9.1
If you have any questions, you may contact us at:
LAPASAR SDN. BHD (201601027289)(1198228-D)
D-23A-01, Menara Mitraland, Jalan PJU 5/1,
PJU 5 Kota Damansara, 47810 Petaling Jaya, Selangor.
Tel: +6 012 - 384 3040
Email: wecare@lapasar.com and legal@lapasar.com